Delivery Agent Account & Profile

Delivery Agent Account & Profile

Where can I complete the Agent Quiz?

You can do the quiz from the uParcel agent app, under 'Profile'.

Will I be notified when customers add me or delete me from their 'My Fleet' list?

​Yes, you will be notified via email when customers add or delete you from their 'My Fleet' list.

Can my particulars be viewed by others?

​No. Only uParcel authorised staff can access your particulars. The sender of the parcels can only view your contact number and picture on the app.

Why am I unable to upload my profile picture?

​This is likely due to your phone settings not allowing permission for the uParcel app to access your camera and photos. Please go to general-settings-permission. In the permission tab, you have to click on Camera, Storage and Your Location options to allow permissions to the app. Then log out, restart your phone and log in again.

Is there a user guide on how to use the uParcel mobile application?

​Yes, you can download our user guide at the bottom of our website. Please find it under quick links: Agent User Guide.

I can't find 'My Earnings' on the app, how do I check my earnings?

​We have updated and moved 'My Earnings' in 'Agent Wallet'. You can view your earnings by clicking My Agent Wallet > My Earnings tab.

What is 'My Fleet' list?

​Customer is now able to add you as their trusted agent in their 'My Fleet' list and they can select you or the list of agents in their 'My Fleet' to do their delivery. In this case, only the selected 'My Fleet' agents will be notified of the job requests by customers. After 10 minutes of wait, should there be no acceptance from 'My Fleet' agents, the customer will proceed to cancel the job request and make a repost to all agents available in the uParcel app instead.

Why do delivery agents need to be verified before they can start delivering?

​uParcel is built on a trusted community of delivery agents. There are no strangers among us. We need to verify the agents to prove their identities and protect all users.

I am a new agent and can only accept 8 jobs, how do I take more than 8 jobs?

​Once you have completed more than 20 deliveries and have a rating of 4 and above, you will be able to accept an unlimited number of deliveries.

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