Are charges per parcel or per address?

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• What should I do if the delivery address is wrong or is stuck at the entrance?

  Incorrect Delivery Address or Stuck at the Entrance If you are stuck at the entrance or encounter an invalid or unrecognized delivery address, you will need to contact the recipient to verify address. Please call or message the recipient or the ...

• Updating Address

  Can you help me change my address? Hi, thank you for your message. We’ve received your request and will assist accordingly. If you have not already done so, please provide the relevant details, including: Tracking number Original delivery/pickup ...

• How to update Email Address?

  Update Email Address To update your email address, please send a request to express@uparcel.sg from the email registered with uParcel.

• Can I cancel my job and are there any charges?

  Cancel My Job (Customer) If you would like to cancel your order, please click on "Cancel". There would not be any cancellation charges if no delivery agent has accepted your job. But if a delivery agent has accepted your job, there will be a ...

• How much does extra manpower cost for extra or bulky items?

  Additional Manpower Charges Additional manpower will be $40 per extra person to move your bulky items, or if your item is >25kg or 200cm (H+L+B). If your item cannot be moved by a single person (i.e. one carton ≥25kg), or if the cartons are loose and ...