Customers Compliance / Policies
Is Uparcel Gst-registered?
Yes, uParcel is required to be GST-Registered by IRAS, and we are required to charge GST on the platform commission of 20% of the delivery fee.
What items can I ship with Uparcel?
You can ship anything*. From surprising your loved ones to returning an erroneous online purchase. *Please refer to our prohibited list of items in the terms and conditions. Dangerous items such as explosives, guns, drugs, etc. cannot be delivered, you shouldn't be holding on to them too!
Related Articles
Delivery Agent Compliance / Policies
What if I lost the package while delivering? For the loss of packages, the agents will bear the compensation as agents are responsible for the delivery of the parcels. You will need to inform the customer and us and we will get the cost of the item ...
Partner Fleet Compliance / Policies
Can I cancel jobs once I've accepted and assigned to a driver? You can only cancel jobs if there is a valid reason (i.e. Wrongly Accepted, Vehicle Breakdown) and the status of the delivery is still Pickup in Progress. Multiple cancellations will lead ...
Customers Accounts & Profile
Is there a user guide on how to use the uparcel customer app? Yes, you can download our user guide at the bottom of our website. Please find it under quick links: 'Customer App User Guide'. I am a customer under Corporate Account, how do I add ...
Customers Operations & Delivery
What If The Status Of The Parcel Shows That It Is 'undelivered', Will There Be Another Delivery? If the parcel is undelivered, our delivery agents will make another attempt within the next 3 working days. What if my parcel is lost? All our delivery ...
Customers General
How To Install Shopify Api? Please perform the following steps: Sign up for an account on the uParcel website On your signed-in portal, Request a corporate account Once we have approved your corporate account, you can then request API integration on ...