Delivery / Pickup Scheduling
Hi can i reschedule delivery/pickup date?
Hi, thank you for your request. We’ve noted your delivery/pickup change and are currently processing it. We will update you once it has been confirmed. Please note that changes are subject to availability.
Tracking number
Original delivery/pickup date & time
New preferred delivery/pickup date & time
Related Articles
Delivery Timings Information
What services do you offer? 1 Hour Rush / Night Delivery It is available 24/7. Delivers would be completed 1 hour after pickup. However, do note that night surcharges are applicable for pickups made between 11pm and 7am. 3 Hour Express The last ...
Tracking & Delivery Status
How do I contact my delivery agent? To contact an agent or track the status of your parcel, you can proceed to click on www.uparcel.sg/track. You will be able to see the agent's information if you wish to contact them. What does each status mean? If ...
Driver Communication & Delivery Instructions
Could you inform the driver to handle the items this way? Hi, you may contact the assigned driver directly by visiting our tracking page at https://www.uparcel.sg/track to obtain their contact details. You can then inform the driver of your preferred ...
Incorrect Delivery Status
Why is my delivery status shown as delivered but I did not receive my parcel? So sorry for the mix-up; we are currently investigating the issue. Please provide your tracking number in the meantime so we can look into this matter more thoroughly.
Where can I find my delivery invoice?
Invoice Request For normal (non-corporate) customers, invoices will be emailed to you once the delivery has been completed. Check the email account registered with your UParcel account If you cannot find the email, please check your spam folder