Delivery Timings Information
What services do you offer?
1 Hour Rush / Night Delivery
It is available 24/7. Delivers would be completed 1 hour after pickup. However, do note that night surcharges are applicable for pickups made between 11pm and 7am.
3 Hour Express
The last booking for this is at 8pm. Pickup and delivery would be completed within 3 hours. Deliveries would be completed by 11pm
Same Day Delivery
The last booking for this is at 5pm. Pickup and delivery would be completed within 6 hours. Deliveries would be completed by 11pm. However, do note that deliveries to office locations must be made by 12pm.
Next Day Delivery
The last booking for this is at 7pm. Pickup will be made on the day of the booking and Delivery would be completed by 11pm the next day. However, do note that there are some special cases where delivery may be completed on the day of the booking.
Specific Slot Delivery
The last booking for this is at 6pm. You can specify the date and time, down to the minutes, for the delivery to be completed. However, do note that agents may complete the delivery around 30min earlier or later from the specified time.
2 Way Round Trip
The last booking for this is at 5pm. Agents will pickup from you at Point A and deliver to Point B, then pickup from Point B and back to Point A within the same day. 2-way delivery would be completed by 11pm the same day.
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Finding Delivery Information
Where can I find proof of my deliveries? For information retrieval enquiries, please send an email to express@uparcel.sg.
Delivery / Pickup Scheduling
Hi can i reschedule delivery/pickup date? Hi, thank you for your request. We’ve noted your delivery/pickup change and are currently processing it. We will update you once it has been confirmed. Please note that changes are subject to availability. If ...
Tracking & Delivery Status
How do I contact my delivery agent? To contact an agent or track the status of your parcel, you can proceed to click on www.uparcel.sg/track. You will be able to see the agent's information if you wish to contact them. What does each status mean? If ...
Pick Up Information
Will the items be picked up? Yes, a driver will be sent to the pickup location based on the information provided once the booking has been confirmed.
Driver Communication & Delivery Instructions
Could you inform the driver to handle the items this way? Hi, you may contact the assigned driver directly by visiting our tracking page at https://www.uparcel.sg/track to obtain their contact details. You can then inform the driver of your preferred ...