How can I expedite my e-wallet top-up?

How can I expedite my e-wallet top-up?

Top-Up Processing Times:

  • Bank Transfer or SGQR: At least 1 working day for verification by our Finance team.

  • Giro Transfer: May take up to 3 working days for funds to appear in our account.

  • Credit Card: Immediate top-up is possible, but fees apply.

Expedite Request:

  • If you need to expedite your top-up, please email express@uparcel.sg with:

    • Screenshot of your payment

    • Payment details (amount, date, bank used)

  • Our Finance team will assist in verifying and crediting your funds faster where possible.

    • Related Articles

    • How much can I earn from doing deliveries with uParcel?

      Earnings vary depending on the number and type of deliveries completed, for example, delivery agents on average can earn between $80 to $100 in 4 hours. Some agents even earn more depending on parcel volume, distance, and delivery types (e.g., 3-hour ...

    • How can I request for a refund?

      General Refunds: All refunds will be automatically processed to your e-wallet. If you prefer the refund to go to your credit card or bank account, please send a formal request to express@uparcel.sg. Our Finance team will process your refund once the ...

    • How does the 2-way round trip service work?

      2 Way Round Trip For the return trip service, it usually takes a maximum of 2 days to return the documents. The agent will return to the drop-off point two days later (i.e. total return trip completes over a 2 days period) and pickup your item to ...

    • How much does extra manpower cost for extra or bulky items?

      Additional Manpower Charges Additional manpower will be $40 per extra person to move your bulky items, or if your item is >25kg or 200cm (H+L+B). If your item cannot be moved by a single person (i.e. one carton ≥25kg), or if the cartons are loose and ...

    • How can I check my CPF payment details?

      If you would like to check on your CPF payment matters (e.g. deductions from salary, when CPF is credited, or CPF payment status), please contact our Finance team at finance@uparcel.sg. They will be able to assist you directly with details such as: ...