Can I delete the delivery agent from my fleet?
Yes, you can delete the delivery agent from My Fleet. Click on My Favourite Agent and click Remove.
How do I add delivery agents to 'my Fleet'?
There will be an option for you to select whether you would like to add a delivery agent to the 'My Fleet' list after you give a positive review for the delivery agent. You are able to see the list of 'My Fleet' delivery agents by clicking on 'Favourite Agents'.
How do I change drivers after assigning them to jobs?
Go to Manage Delivery, then click Swap on the job to change the driver. Driver cannot be changed when status is updated to "item Picked up".
How to add drivers to my Partner Fleet?
Under the My Drivers tab, tap on Add Driver to add a driver to your fleet. You'll need to fill in your driver's details and upload a clear photo of their face to successfully register them into the uParcel system.
How do I remove drivers from my fleet?
You can deactivate your drivers by blocking them via My Drivers > Edit > Block Icon. Drivers cannot be entirely deleted once they have completed deliveries to ensure tracablility of every job.
How do I assign jobs to my drivers?
Under the Available Jobs and Recommended Jobs tab, you'll find jobs available for you to accept and assign to your drivers.
When can I start assigning jobs to my drivers?
After you have registered your drivers and they have completed the agent quiz via the uParcel app.
When can my drivers start accepting jobs?
After your driver completes the agent quiz via the uParcel app, they can go to the Available Jobs tab to accept jobs.
Why is my driver inactive?
Once you have registered your driver via the Corporate Admin, the driver will "inactive" until they download the uParcel app and login to their account via OTP.
Can I unblock my driver?
Yes, you can unblock your driver via Edit under your driver list. However, you will not be able to unblock your drivers if they have been blocked by uParcel admin.
What is a Partner Fleet?
As a Partner Fleet you will be able to view, assign and manage jobs to your own fleet of drivers. You will be able to utilise your fleet's idle capacity to earn additional revenue for your company through completing jobs on uParcel platform.