Why is my fleet driver’s registration status still ‘Pending’?
If your fleet driver’s registration status shows “Pending” even after submitting the application, it could still be waiting for internal approval.
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Pending Acceptance
What does ‘Pending Acceptance’ status mean? “Pending Acceptance” means your job has not yet been accepted because there are currently no delivery agents within your vicinity to take the booking. uParcel is a delivery booking system, and not all ...
Tracking & Delivery Status
How do I contact my delivery agent? To contact an agent or track the status of your parcel, you can proceed to click on www.uparcel.sg/track. You will be able to see the agent's information if you wish to contact them. What does each status mean? If ...
How do I register a customer account with uParcel?
To use uParcel’s delivery service, you will need to register for a customer account before making delivery requests. Steps to Register: Go to www.uparcel.sg or download the uParcel mobile app. Register an account using your details. Activate your ...
How do I register as a uParcel Freelance Delivery Driver or Agent?
To sign up as an agent, please download the uParcel app on your mobile device. Please follow the steps below: 1) Download our uParcel mobile app 2) Tap on Create New to sign up 3) Log in to account 4) Complete your profile and quiz to get verified ...
Driver Matching
Could you help me assign a driver for my delivery? Hi, we apologise for the delay in driver assignment. We’re currently matching your order with an available driver and will assign one as soon as possible. Please let us know if your delivery is ...