What should I do if the delivery address is wrong or is stuck at the entrance?
Incorrect Delivery Address or Stuck at the Entrance
If you are stuck at the entrance or encounter an invalid or unrecognized delivery address, you will need to contact the recipient to verify address.
Please call or message the recipient or the sender to verify the delivery.
If unable to get in touch with either the recipient or the sender, you may reach out to the Customer Servicer Team to check on the next course of action.
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How should I pack my items for delivery?
Pack Normal Items: As the sender, you are responsible for providing your own envelope, bag, or packaging for the items. uParcel does not provide packaging materials. Pack Frozen Items: Use appropriate packaging to maintain the item’s condition during ...
How to update Email Address?
Update Email Address To update your email address, please send a request to express@uparcel.sg from the email registered with uParcel.
Where can I find my delivery invoice?
Invoice Request For normal (non-corporate) customers, invoices will be emailed to you once the delivery has been completed. Check the email account registered with your UParcel account If you cannot find the email, please check your spam folder
Where can I find my delivery receipt?
Receipt Request A receipt will be emailed to you once the delivery has been completed. Check the email account registered with your UParcel account If you cannot find the email, please check your spam folder
How can I calculate the estimated delivery price?
You can easily check the estimated delivery price using uParcel’s Rates Calculator here: https://www.uparcel.sg/rates#:~:text=Learn%20More-,Rates%0ACalculator,-Delivery%20Type