Incorrect Delivery Status
Why is my delivery status shown as delivered but I did not receive my parcel?
So sorry for the mix-up; we are currently investigating the issue. Please provide your tracking number in the meantime so we can look into this matter more thoroughly.
Related Articles
Pending Acceptance
What does ‘Pending Acceptance’ status mean? “Pending Acceptance” means your job has not yet been accepted because there are currently no delivery agents within your vicinity to take the booking. uParcel is a delivery booking system, and not all ...
Tracking & Delivery Status
How do I contact my delivery agent? To contact an agent or track the status of your parcel, you can proceed to click on www.uparcel.sg/track. You will be able to see the agent's information if you wish to contact them. What does each status mean? If ...
Why is my fleet driver’s registration status still ‘Pending’?
If your fleet driver’s registration status shows “Pending” even after submitting the application, it could still be waiting for internal approval.
What should I do if the delivery address is wrong or is stuck at the entrance?
Incorrect Delivery Address or Stuck at the Entrance If you are stuck at the entrance or encounter an invalid or unrecognized delivery address, you will need to contact the recipient to verify address. Please call or message the recipient or the ...
Delivery / Pickup Scheduling
Hi can i reschedule delivery/pickup date? Hi, thank you for your request. We’ve noted your delivery/pickup change and are currently processing it. We will update you once it has been confirmed. Please note that changes are subject to availability. If ...