Related Articles
Driver Matching
Could you help me assign a driver for my delivery? Hi, we apologise for the delay in driver assignment. We’re currently matching your order with an available driver and will assign one as soon as possible. Please let us know if your delivery is ...
Driver Communication & Delivery Instructions
Could you inform the driver to handle the items this way? Hi, you may contact the assigned driver directly by visiting our tracking page at https://www.uparcel.sg/track to obtain their contact details. You can then inform the driver of your preferred ...
Can I cancel my job and are there any charges?
Cancel My Job (Customer) If you would like to cancel your order, please click on "Cancel". There would not be any cancellation charges if no delivery agent has accepted your job. But if a delivery agent has accepted your job, there will be a ...
Why is my fleet driver’s registration status still ‘Pending’?
If your fleet driver’s registration status shows “Pending” even after submitting the application, it could still be waiting for internal approval.
Assigning / Unassigning Jobs
Can you assign this job to a specific driver? For jobs that need to be assigned to a specific agent, please contact our live support team for assistance. Can you unassign this job for me? For jobs that need to be unassigned, please contact our live ...