Related Articles
Tracking & Delivery Status
How do I contact my delivery agent? To contact an agent or track the status of your parcel, you can proceed to click on www.uparcel.sg/track. You will be able to see the agent's information if you wish to contact them. What does each status mean? If ...
Why is my fleet driver’s registration status still ‘Pending’?
If your fleet driver’s registration status shows “Pending” even after submitting the application, it could still be waiting for internal approval.
Incorrect Delivery Status
Why is my delivery status shown as delivered but I did not receive my parcel? So sorry for the mix-up; we are currently investigating the issue. Please provide your tracking number in the meantime so we can look into this matter more thoroughly.
Status Update Questions
How will I know when my parcel is delivered? When the package is delivered, you will be notified via email. Will we be notified if no driver accepts our booking? uParcel staff will closely monitor your booking. If no driver accepts the job, you will ...
Is Waybill (AWB) Necessary?
Waybill To ensure accurate status updates, we recommend attaching the waybill (AWB) so our Agents can easily scan the QR code. If you don’t have access to a printer, simply write the tracking number and delivery address clearly on the package.