What's The Maximum Amount Can I Claim For Lost Or Damaged Packages?
Provided that uParcel is satisfied that your claim is justified, uParcel's liability for any loss of or damage to the delivery item shall be limited to the value of the delivery item's purchase price or S$100 per delivery order, whichever is lower. This must be supported with proof of item value.
How do I get a refund for credit card payments?
If your delivery request is cancelled, there will be a refund of credits to your E-wallet, and you can use these credits to pay for your next delivery request. If you do not wish to be refunded by credits, you may email to us at
express@uparcel.sg for a refund back to your credit card. Please note that it takes 14 working days for refunds back to your credit card.
How long does it take for my e-wallet top up to be verified?
For E-wallet top-ups done by bank transfer or SGQR, it takes at least 1 working day for our Finance team to verify the payment from our bank. If you have used Giro Transfer, it may take up to 3 working days for the funds to be reflected in our bank account. You can use a credit card to make an immediate top-up; however, there are fees associated with this method.
Are There Any Charges To Withdraw The Balance In My E-wallet Back To My Bank Account?
There will be a $2 withdrawal charge for us to process this withdrawal back to your bank account. E-wallet credits are valid for 12 months from the top-up date. There is no refund of credits upon expiry. E-wallet credits are valid for 12 months from the top-up date. There is no refund of credits upon expiry.
When Will My E-wallet Credits Expire?
E-wallet credits are valid for 12 months from the top-up date. There is no refund of credits upon expiry.
Where Can I Download The Invoice?
You can download it by clicking on the 'Invoice' tab. There is also another option for you to send the Invoice via email directly.
How To Add A Credit Card For Payment?
To save your credit card, you can do so when making payment for the delivery request or when topping up your E-wallet via credit card. You will be asked to save your credit card information for the payment.
If I Have A Delivery Order (DO) To Be Returned To Me After The Delivery, What Should I Do?
If you require a delivery order to be returned, please either book a 2 way trip or you could provide a pre-paid (with paid stamp) envelope for the DO to be snail-mailed back to you. We note that our delivery agents are not obliged to make the return trip if you have booked a single or one-way trip.
What Modes Of Payment Can I Use For Delivery Booking?
uParcel is going cashless; there will be no more cash payments for delivery. You can top up your E-Wallet credits either by selecting Credit Card, Bank Transfer, or SGQR. Click on the 'E-Wallet' tab and enter a minimum of $50 for your purchase credit. CREDIT CARD top-ups are instant, but bank transfers and SGQR take one working day to verify. If you are a corporate customer, then you can select Corporate Account and opt to pay by monthly billings. If you do not wish to purchase the minimum of $50 credits for the E-wallet, you may also request to pay by 'Stripe and Credit Cards' for ad-hoc or once-off deliveries. There will be a 3.5% + $0.25 transaction fee for this payment mode.
How Much Does Uparcel Charge For Insurance Coverage?
Every delivery includes $100 in basic insurance. The additional insurance amount is calculated as follows:
1 hour Rush - 1.2%
Same day, 3 Hours Express, 2 Way Round Trip - 1.5%
Next Day, Specific Delivery Slot - 2%
Example: For additional insurance coverage amount of $1,000, using Same Day, 3 hours, or 2 Way Round Trip, insurance = 1.5% x $1,000 = $15
You will need to pay $15 for the additional insurance coverage of $1,000. (Maximum additional insurance coverage is capped at $1,500.)
Please note that 'My Fleet' cannot be selected if you are purchasing additional insurance.