Can I use just any file to bulk upload my products?
No. You will need to use the specific Sample File template.
This ensures that the fields and formats can be correctly
read (e.g. SKU, product name, quantity, category). Files that do not follow the
template cannot be read by the system.
What happens if I try to upload a product with a SKU that
already exists?
IMS will recognise that the SKU is already in use. IMS will
not allow the upload and will prompt you to use a new SKU.
If I'm connecting multiple marketplaces to IMS. Does IMS
prevents inventory duplication?
Yes, IMS is designed to identify and prevent duplication,
but it may not eliminate completely. Products are matched based on SKU.
If the same SKU is used across multiple marketplaces (e.g.,
Shopee, Lazada, Shopify), IMS will treat them as the same product, even if the
product names and images are different. IMS will retain the product name and
images from the first marketplace synced.
If different SKU is used, even if the product name or image
is the same, IMS will treat them as separate products, resulting in duplicates.
To avoid duplication, it is recommended to standardise your
SKU codes across the marketplaces before you connect and sync.
My IMS is linked to marketplaces like Shopee, Lazada, and
Shopify. Are deliveries and inventory updates automated for incoming orders?
Yes.
For orders from Shopee and/or Lazada, once your customer
completes payment, the order will automatically sync and be confirmed in IMS.
Delivery is arranged, and your items will be picked and packed for delivery. No
further action is required from you.
For orders from Shopify, the order will also sync
automatically to IMS. Our admin will confirm the orders for you. Delivery is
arranged, and your items will be picked and packed for delivery. Likewise no
further action is required from you.
The type of delivery will be based on your setting in the
respective marketplaces. Tracking Number for the orders can be checked on IMS
as well as from the respective marketplaces.
Stock quantity will also update automatically after the
orders are fulfiled.
If you are using uParcel, J&T, or SPX door-door
delivery, the stock quantity will be deducted once the parcel is picked up.
If you are using SPX, or SingPost drop off delivery, the
stock quantity will be deducted after the parcel has been scanned and dropped
off at the drop off point.
This new stock quantity will then be automatically synced to
your connected marketplaces.
Can I cancel an outbound order after it's confirmed?
Yes, you can cancel an outbound order before it is picked
up.
Go to Outbound Orders
> Select the relevant sales order number
> Proceed with the cancellation.
Once cancelled on IMS, the order will also be cancelled on
your linked marketplace, keeping your customer informed.
What if I want to manually adjust inventory stocks
without creating a delivery order?
This feature is currently disabled for clients using
uParcel’s warehousing service.
This ensures the accuracy of your stock levels within the
warehouse.
If you need to make any changes, please contact your account
manager or email us at
warehouse@uparcel.sg. Our team will be happy to assist
you.
Why can't I submit my outbound orders?
Ensure the SKU you entered exists in your current IMS
inventory and make sure the quantity you are trying to ship does not exceed the
available stock for that SKU.
Can I delete a product from my inventory if it is no
longer in use?
This feature is currently disabled for clients using
uParcel’s warehousing service.
This ensures the accuracy of your stock levels within the
warehouse.
If you need to make any changes, please contact your account
manager or email us at
warehouse@uparcel.sg Our team will be happy to assist
you.
Can I edit an inbound order after it’s been created?
You can edit an inbound order as long as it is still
'Pending'.
Status will update to "Confirmed" when the
warehouse acknowledge this request, and will proceed to prepare the warehouse
to receive your shipment.
Once the shipment has arrive and received by our warehouse,
the Inbound Order status will change to 'Received' and the stock will be added
to your inventory.
If you wish to make further changes after Inbound Order has
been confirmed, please reach out to your uParcel account manager, or email at
warehouse@uparcel.sg for the team to assist you.
Will the new products on IMS be auto-generated into new
listings on my linked marketplaces?
No, not at the moment but we do have plans to develop this
feature.
For now, you will need to log into each marketplace and
manually create listings for the new products. Please ensure you use the same
SKU as the one entered in IMS for each product.
After that, stock quantities and subsequent orders will be
automatically synced between IMS and the connected marketplaces.
If I created a new listing on my linked marketplaces,
will it appear as a new product in my IMS inventory?
Yes, new listings created on your marketplaces after the
accounts are linked will be automatically added into your IMS inventory.
For new listings created on Lazada and Shopify, they will be
added into IMS automatically with stocks quantity "0".
For new listings created on Shopee, you will first need to
click the Sync button for Shopee in the Integrations page. The new listings
will then be added into IMS with stocks quantity "0".
How do I make manual corrections to inventory (e.g. due
to damaged or misplaced items)?
This feature is currently disabled for clients using
uParcel’s warehousing service.
This ensures the accuracy of your stock levels within the
warehouse.
If you need to make any changes, please contact your account
manager or email us at
warehouse@uparcel.sg. Our team will be happy to assist
you.
What does the IMS dashboard look like and how do I
navigate it?
You can view a step-by-step guide to navigating the IMS
dashboard. [Watch this link]
What should I do if my inventory numbers are not syncing
properly?
First, check if the SKU matches across your marketplaces and
IMS. Mismatched SKUs are the most common cause of sync issues.
Next, if everything appears correct and syncing still fails,
try re-syncing from the "Integrations" tab. If the issue persists
after several attempts, contact uParcel at
warehouse@uparcel.sg for assistance.
What happens if a marketplace’s integration expires?
You will need to re-authorise the integration once it
expires.
When the connection between IMS and your marketplaces (e.g.,
Shopee, Lazada, Shopify) expires, IMS will no longer receive orders or push
inventory updates.
You will receive an email reminder 7 days before the
integration expires, as well as another email on the day it expires, if
re-authorization has yet to be completed.
Why is the stock quantity in IMS not updated when I
changed the quantity on my marketplace?
Updating stock quantity directly on your marketplace will
not update the quantity in IMS.
This is because IMS reflects the actual stock available in
the warehouse. Hence, the IMS will only push the stock quantity out to the
linked marketplaces.
To ensure accurate syncing, always update your inventory in
IMS. Changes made directly on marketplaces like Shopee, Lazada, or Shopify will
be overwritten during the next sync if they do not match the IMS quantity.
Can I use IMS on mobile?
Your IMS account is most compatible on the desktop at the
moment, but you can also access the website using your mobile browser for
convenience