Can I cancel my job and are there any charges?
Cancel My Job (Customer)
If you would like to cancel your order, please click on "Cancel". There would not be any cancellation charges if no delivery agent has accepted your job. But if a delivery agent has accepted your job, there will be a cancellation charge of 50% of the delivery fees, with a maximum cap of $10
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Are charges per parcel or per address?
You may refer to our fixed rates at www.uparcel.sg/rates for more details. Our rates are based per parcel.
What should I do if an item is out of stock or unavailable?
Please cancel the pickup by selecting 'Parcel not ready for pickup - Take photo of the parcel or location' and then indicate "Item is out of stock" in the remarks and submit a photo of the shop or the message from seller informing that item is out of ...
When will I receive or get paid my monthly payout payment?
Jobs completed between 1st-31st will be paid on the following month on 7th-9th. Payment will be via GIRO bank transfer to the bank account provided. Depending on your bank, it takes 1-3 days for amount to be reflected in your account. Please note ...
How much does extra manpower cost for extra or bulky items?
Additional Manpower Charges Additional manpower will be $40 per extra person to move your bulky items, or if your item is >25kg or 200cm (H+L+B). If your item cannot be moved by a single person (i.e. one carton ≥25kg), or if the cartons are loose and ...
How can I contact my delivery agent or track my parcel?
To contact an agent or track the status of your parcel, you can proceed to click on www.uparcel.sg/track. You will be able to see the agent's information if you wish to contact the agent. To check the status: If it is under Pending Acceptance, it is ...