Can I cancel my job and are there any charges?
Cancel My Job (Customer)
If you would like to cancel your order, please click on "Cancel". There would not be any cancellation charges if no delivery agent has accepted your job. But if a delivery agent has accepted your job, there will be a cancellation charge of 50% of the delivery fees, with a maximum cap of $10
Related Articles
Driver Cancelled Job
Why was the job cancelled? Hi, we apologise for the inconvenience. The job has been released back into the system and is being reassigned to another available driver. We will continue to monitor it closely. Thank you for your patience.
Cancel Charge
Why was my credit deducted when the driver was the one that cancelled? Credits may still be deducted even if the driver cancels due to the following reasons: - Parcel not ready for collection - Office closed upon arrival - No parcel available for ...
Are charges per parcel or per address?
You may refer to our fixed rates at www.uparcel.sg/rates for more details. Our rates are based per parcel.
What should I do if an item is out of stock or unavailable?
Please cancel the pickup by selecting 'Parcel not ready for pickup - Take photo of the parcel or location' and then indicate "Item is out of stock" in the remarks and submit a photo of the shop or the message from seller informing that item is out of ...
Assigning / Unassigning Jobs
Can you assign this job to a specific driver? For jobs that need to be assigned to a specific agent, please contact our live support team for assistance. Can you unassign this job for me? For jobs that need to be unassigned, please contact our live ...