What should I do if the recipient cannot provide a PIN code?

What should I do if the recipient cannot provide a PIN code?

If the recipient or a family member is unable to provide the PIN code or did not receive the PIN code, you may reach out to the Customer service team.

You will need to provide a photo proof of the item with the unit no and the item will need to be handed over to the recipient or family member at the delivery address. We will need a verification of who received the item before the CS team can provide you with the PIN code.

You are not allowed to leave it unattended at any time. If you are unable to deliver the item, it should be returned back to the sender.

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