Popular Articles
How can I request for a refund?
General Refunds: All refunds will be automatically processed to your e-wallet. If you prefer the refund to go to your credit card or bank account, please send a formal request to express@uparcel.sg. Our Finance team will process your refund once the ...
Fleet Management
Can I delete the delivery agent from my fleet? Yes, you can delete the delivery agent from My Fleet. Click on My Favourite Agent and click Remove. How do I add delivery agents to 'my Fleet'? There will be an option for you to select whether you would ...
What should I do if the recipient cannot provide a PIN code?
If the recipient or a family member is unable to provide the PIN code or did not receive the PIN code, you may reach out to the Customer service team. You will need to provide a photo proof of the item with the unit no and the item will need to be ...
Partner Fleet Compliance / Policies
Can I cancel jobs once I've accepted and assigned to a driver? You can only cancel jobs if there is a valid reason (i.e. Wrongly Accepted, Vehicle Breakdown) and the status of the delivery is still Pickup in Progress. Multiple cancellations will lead ...
Where can I find my delivery receipt?
Receipt Request A receipt will be emailed to you once the delivery has been completed. Check the email account registered with your UParcel account If you cannot find the email, please check your spam folder