Partner Fleet Compliance / Policies
Can I cancel jobs once I've accepted and assigned to a driver?
You can only cancel jobs if there is a valid reason (i.e. Wrongly Accepted, Vehicle Breakdown) and the status of the delivery is still Pickup in Progress. Multiple cancellations will lead to account suspension.
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Partner Fleet Account & Profile
How long does it take for my Partner Fleet Account to be approved? We'll get back to you within 2 working days via email after you submit your Company Profile details. How does my driver login to uParcel? Once you've added the driver to your fleet, ...
Fleet Management
Can I delete the delivery agent from my fleet? Yes, you can delete the delivery agent from My Fleet. Click on My Favourite Agent and click Remove. How do I add delivery agents to 'my Fleet'? There will be an option for you to select whether you would ...
Customers Compliance / Policies
Is Uparcel Gst-registered? Yes, uParcel is required to be GST-Registered by IRAS, and we are required to charge GST on the platform commission of 20% of the delivery fee. What items can I ship with Uparcel? You can ship anything*. From surprising ...
Delivery Agent Compliance / Policies
What if I lost the package while delivering? For the loss of packages, the agents will bear the compensation as agents are responsible for the delivery of the parcels. You will need to inform the customer and us and we will get the cost of the item ...
Delivery Agent Account & Profile
Where can I complete the Agent Quiz? You can do the quiz from the uParcel agent app, under 'Profile'. Will I be notified when customers add me or delete me from their 'My Fleet' list? Yes, you will be notified via email when customers add or delete ...