How does the 2-way round trip service work?
2 Way Round Trip
For the return trip service, it usually takes a maximum of 2 days to return the documents.
The agent will return to the drop-off point two days later (i.e. total return trip completes over a 2 days period) and pickup your item to deliver back to you. Only available for parcels & documents < 1kg.
Related Articles
How can I request for a refund?
General Refunds: All refunds will be automatically processed to your e-wallet. If you prefer the refund to go to your credit card or bank account, please send a formal request to express@uparcel.sg. Our Finance team will process your refund once the ...
How do I register a customer account with uParcel?
To use uParcel’s delivery service, you will need to register for a customer account before making delivery requests. Steps to Register: Go to www.uparcel.sg or download the uParcel mobile app. Register an account using your details. Activate your ...
What should I do if the recipient cannot provide a PIN code?
If the recipient or a family member is unable to provide the PIN code or did not receive the PIN code, you may reach out to the Customer service team. You will need to provide a photo proof of the item with the unit no and the item will need to be ...
How can I contact my delivery agent or track my parcel?
To contact an agent or track the status of your parcel, you can proceed to click on www.uparcel.sg/track. You will be able to see the agent's information if you wish to contact the agent. To check the status: If it is under Pending Acceptance, it is ...
What should I do if an item is out of stock or unavailable?
Please cancel the pickup by selecting 'Parcel not ready for pickup - Take photo of the parcel or location' and then indicate "Item is out of stock" in the remarks and submit a photo of the shop or the message from seller informing that item is out of ...