How long does it take for my Partner Fleet Account to be approved?
We'll get back to you within 2 working days via email after you submit your Company Profile details.
How does my driver login to uParcel?
Once you've added the driver to your fleet, your driver will have to download the uParcel app from Google Play or Apple App Store. On the initial login, they will have to tap on Forgot Password via Mobile, enter their OTP and set up a password.
Why is my driver under pending approval?
Your driver has not completed their agent quiz via the uParcel app.
How do I get my drivers approved?
Your drivers will have to login to the uParcel app and complete the agent quiz. Once they have passed and successfully submitted the quiz, they will be automatically approved.
Can I upload any image for my driver's profile picture?
No, your driver's profile picture must clearly show their face for identification purposes. Profiles that do not meet the platform standard, will be removed.
How do I know if my driver has been approved?
Under My Drivers, your driver's status will be updated to Active. They will also receive an email and SMS from uParcel informing them that their account has been activated.
How do I apply for a Partner Fleet account?
To apply for a Partner Fleet account, go to
www.uparcel.sg/agent/corporate-fleet and register an account. After registration is complete, you must complete your Company Profile by providing your address, UEN, ACRA and bank details. Only registered businesses can apply.
What is the Recommended Jobs tab?
The tab allows you to view jobs near your drivers' location so that you can quickly find and assign more suitable jobs to your drivers.
What does the blue and green number indicators represent under Available Jobs?
The blue indicates no. of parcels that the driver has to pickup and the green indicates the no. of parcels to deliver.